How to Get a Refund from Avianca Airlines?

Avianca is widely applauded for being one of the most passenger-friendly carriers. It offers a generous cancellation and refund policy, so passengers can travel worry-free. Avianca Airlines’ flexible Refund Policy accommodates disrupted schedules, thus offering financial protection to the passengers.

But will you get a complete refund or have to pay the cancellation charges? How long does the airline take to process the refund amount? This guide explains everything about the Avianca Airlines Refund Policy so you can get all your answers. Find out the details here and begin the process with confidence.

How To Raise a Refund Request From Avianca Airlines?

Have you canceled your Avianca flight and are wondering how to make a refund request? Eligible passengers can easily claim their refunds either online or offline, based on their convenience. Let’s compile the details here.

Raise a Refund Request Online

Are you eligible for refunds? Open the web browser and follow the instructions below to request a refund online.

• Navigate to the Avianca Airlines’ homepage.
• Go to the Manage Trips section.
• Access your itinerary by adding the requested details.
• Click “Cancel Trip” to call off your journey.
• Once done, you’ll find the Refund Request option.
• Raise a refund request and wait for a while.
• You can also track the Avianca Airlines refund status later on.

Via App

Unable to reach the website? Download the app and follow the steps below to get the job done.

• Launch the app on your smartphone.
• Access “My Trips” and input the required details.
• Tap “Cancel Flights” and raise a refund request.
• Complete the process and get a confirmation mail regarding flight cancelation and refund.

Call Center

Passengers can call the Avianca Customer Service number to request a refund. Ask about your eligibility and let them handle the rest.

• Call the Avianca toll-free number.
• Select your preferred language.
• Press the option to speak to the live agent.
• Provide them with your booking details.
• Cancel your flight and request a refund.
• The professional will then review your fare conditions and act accordingly.

What is Avianca Airlines Refund Policy?

Avianca Airlines' Refund Policy solely depends on the fare type and the country of origin/ destination. Check all the key highlights here and proceed accordingly.

• You are entitled to a full refund if you cancel flight tickets within 24 hours of booking.
• When requesting Avianca Refunds, you must consider your fare rules and conditions.
• Basic and Classic Fares are non-refundable.
• Flex, Business, L, and XXL Fares are refundable.
• Refunds after the flight are not allowed on any fare except for operational events.
• The airline’s refund policy is applied to the value paid for the fare. Taxes will be refunded according to the legal provisions.
• You can request a refund for additional services if you have purchased Flex, Business, L, and XXL fares.
• Unused additional services will be refunded for all fares.
• If your tickets are issued with the origin/ destination Argentina, you must make a refund request within ten days of purchase.
• If you’ve purchased through a third-party agency, call them directly to raise a refund request.

What is Avianca Airlines Cancellation Policy?

Understanding the Avianca Cancellation Policy is mandatory to avoid paying any extra charges. The airline allows passengers to cancel their flights within 24 hours and get 100% of their ticket value back. But once you exceed the time limit, you must pay the cancellation charges, depending on the fare type and the time left before your flight take-off.

Read more about the cancellation policy of Avianca Airlines and call off your journey accordingly to avoid any hassles.

Summing Up

Avianca Airlines is widely known for offering a generous refund policy to ease passengers. However, your ability to get the refund depends on your fare type and origin/ destination. Also, funds will be forfeited if you don’t cancel flights before the scheduled departure. Passengers can either opt for a method of payment refund or travel credits for their cancelled flights.

Frequently Asked Questions